Ive tried restarts and repositioning but it seems as if this is pretty common problem without a firmware update to the pod itself. Need help ASAP. We would like to show you a description here but the site won’t allow us. It is important to check out our full article on Virgin Media router lights if you are experiencing problems with white lights, where you notice that the light is white, or if you are experiencing flashing power lights other than having your router flashing green. Browse to 192. on 03-04-2023 09:06. phoned virgin today they say will monitor the hub over next 24 hours - problem ill get an engineer . on 13-06-2023 11:34. 3 weeks ago. Ive reset using the pin and the same thing is happening. This means the Hub is on, but your WiFi isn’t. turn on the box goes solid white then starts flashing white for a min the just starts flashing blue constantly. My Tivo V6 box has 3 lights: The Power/Status light to the right of the Virgin infinity symbol and two small lights to the left of the infinity symbol. 0 and no DNS servers listed in Info. Enter the password given to you. 4 and 5 GHz wifi bands by renaming them in the settings At the same time switch off "channel optimisation/Smart wifi” and “ apply and save the settings. Options. A red light means there is an issue with your connections even though the Hub is on. After more than two weeks working perfectly my wifi pod starting flashing white with red surround though still seemed to working to provide a good signal in the room where previously to installing the pod I had signal problems. White light on. It may be stuck in an update loop. Switched on and off. Still no message in box from you. I followed all instructions and I can see green wifi icon and green light blinking. I would suggest you call Virgin, 150 from your Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to report a fault. Flashing White. No issues in area currently. Solid white (flashing): The Hub’s booting up. Needless to say this was frustrating! Now for the last few nights our Hub 5 just completely disconnects, into a flashing blue light state for around 10 minutes, and then flashing red. - checked all cables, switches etc for loose connections. Options. Phone. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. As per headline noticed that the internet is a bit hit and miss. If it’s flashing green, it’s starting up. Make sure the white cable is plugged firmly into the Hub and at the Virgin Media socket on the wall. Options. Today I've received my hub 5 and green light is flashing for few hours now. WiFi Light : Solid Green: WiFi is on. Hey. 4GHz one to whatever, and the 5GHz one to something else. The Virgin Media Hub might not work for you, so you. 1 ACCEPTED SOLUTION. Joining in Options. This has gone too. Virgin Media Super Hub 2. For clarity, has the SSID on the Hub reverted back to the split 5G and 2G bands? Have you rebooted the Hub since changing and saving the SSIDs on the Hub Settings? In regard to the light on the Pod, are they slowly, or quickly pulsing/breathing, o. This means that the Virgin Media Hub is on. On the Hub3 the bottom LED will change to magenta, on a Hub4 the LED band will be green, on a Hub5 the LED will be green. 168. A power adaptor to plug into the Stream box and a power socket at the wall. First installation and flashing green light. The pod appeared to work ok for a few weeks but now for the last week or so it keeps disconnecting and has a flashing white light. A flashing red power light signals that there’s an issue that needs addressing. The l white light started flashing a few days ago, and today the wifi dropped as the light started flashing green. Are there any tests that forum staff can run to check whether the router is working correctly. The Wi-Fi light: If this is flashing or solid green, the Wi-Fi is. Remember: Once the Hub is reset, it will. 0. Options. Options. Sorry. The SSIDs must be the same and broadcast enabled. 4 and 5GHz. . No service fault in my area and I’m still connected only received this hub last month after previous issues with virgin connection. I'm currently on 1Gig contract with virgin. It’s our new-and-improved two-step speed test powered by SamKnows. If there are no issues it would be best to check our WIFI pod help page here. Hub 4 Flashing Blue light L8tonn. One blue/red light behind the wireless button on the front panel. Internet Light. Try calling the equipment activation number they may be able to help. LeeReset my hub 4 as suggested my VM staff on a call, now it is sitting alternating between flashing blue and flashing white. Options. Hub 5 red light. FR510. If you're existing and it was previously working, check the. Have tried resetting: holding reset button for 60 seconds; no dice. On our wavelength. The light should turn solid for a moment when you first switch on the WiFi Pod (white). The more speed your Hub gets, the more your WiFi can do. When the device begins to pair, the system light can flash red. Ensure that the Hub is in a well ventilated area and nothing is blocking the vent holes on the sides of the Hub. NOW… power up the VM hub and wait 5-10 minutes for The Hub to initialise and and you should get a connection. I have switched it off and on and reset it a few times. 4 Ethernet ports WiFi 11 Antennas Automatic channel configuration Smart WiFi at your fingertips Virgin Media Hub 4 Lights and Their Meanings Solid White Red. After spending 8 hours of waiting it's. - 5386787. Solid white: The Hub 4 is powered on and working correctly. how can i get a co; Virgin mobile samsung galaxy s2 wont turn on keeps blinking blue light? No internet access but blue light on virginOptions. Networking and WiFi. Virgin Media customers do this when their Wi-Fi doesn’t work properly. Press and hold the WPS button on the larger WiFi Booster for Options. 0 & WiFi have worked fine since the initial set up 3 months ago. I’ve reset the hub and checked all connections countless times and still nothing. Wait here a. . They ran some tests and said we had connectivity - 5444401. If you’re using a splitter, make sure that’s firmly connected, too. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers. on 01-06-2023 18:59. Try our TV troubleshooting tool now. Did nothing, just the same solid white light. DO NOT reboot the hub but allow it 8 to 10 minutes to boot up and settle down. on 30-09-2020 17:56. And that’s it. You can also check with area faults on 0800 561 0061, or 150 if you have a VM home phone. Solid white (full brightness): When you first turn the Hub on it’ll display a solid white light for just over a minute. The power light should turn solid white when it’s ready to go. The Power light is the first light you should look at. The WiFi reception is poor. It's 0800 953 9500 and you will need the Hub serial number/MAC address from the barcode sticker, and your account number. We would like to show you a description here but the site won’t allow us. Attempted reset by powering off, awaiting 10seconds and powering on. 1 ACCEPTED SOLUTION. Joining in. The technician just changed the hub and the same issue is happening. VM will not dispatch any technicians while an area fault exists. It isn't on during normal use, but turns red if there is a problem. Security matters. WiFi Light. I decide to restart it to see if it would fix, but now its on a constant white flashing light. You can use the Virgin Media Connect app to run a super-intelligent WiFi home scan. Tried and followed all of the instructions but it's still red. This worked! Thank you. I didn't need an engineer to come as I had the. A flashing green light on a Virgin router indicates the device is downloading and installing a firmware update. Hi There, My Hub 3 has a White/yellow stable light (not flashing). I have tried the WiFi troubleshooting and still nothing. The Intelligent WiFi Plus is a welcome update from Virgin Media and I’d encourage anyone on the aforementioned plans to give the customer service line a call (0345 454 1111) and get the upgrade. It has it for about 30 minutes and then turns solid white but no devices can connect to it. Thanks for that. Virgin Media Hub 4 Lights. Flashing White. I have logged in to the routers settings and nothing looks untoward there. All the help says something about a telephone but I don’t have one so don’t know how to proceed. - checked all cables, switches etc for loose connections. on 29-12-2022 23:18. OK - first thing is that the yellow light syndrome is quite common on ageing Hub3's (you probably received a re-furbished Hub3). on 09-12-2022 14:59. It can take two resets, lasting 15 - 20 minutes in total, to regain connectivity. Hub 3 in modem mode was Solid Red light and indeed with Hub 5 is a Solid Green light. My understanding is that this means it's downloading an update but, at the time of writing, it has been about 8 hours. Firstly the Internet was dropping out on both WiFi and Lan for a few hours a day and then returning. App showed no fault in area so when I phoned virgin they booked an engineer for Monday. When the Hub is in router mode, it will be white. When you first set up your router the WiFi LED will flash white, then turn green and finally turn off. If its the latter it is more than likely an activation issue, which customer services should be able to resolve over the phone. The orange light on Virgin Media Hub 3 indicates a problem with the internet connection. On the Hub5 sticker. Hub 5 issues [Telephony (diasbled) and constant flashing green light on the hub] on 01-08-2022 12:16 After having two hub4s brick, a technician came round today (6 days after logging the call - I work from home, so I need access to the internet 24/7 and had to fork out £140 to purchase a mobile sim modem to see me through the excessive wait). Hi anais834, Welcome to the community and thank you for posting. My Hub 4 is pulsing white and occasionally flashing blue and red. perhaps the hub is not been added to your account. WiFi connection problems can be frustrating, but we’re here to help keep you online. The red band on a Hub4 means no internet connection. If you’re using a splitter, make sure that’s firmly connected, too. I have made sure every connection is fitted properly and even tried multiple Ethernet ports (just in case). Mumfordd04. From what I understand it’s trying to do a firmware update but it’s stuck in a loop. White power light is on and Ready light is off. Hub 5 Plugged In - No Lights. Flashing red light on box on wall in QuickStart, set up and connections yesterday WiFi pods, one flashing blue, one flashing green in Networking and WiFi yesterday Wi-Fi pod not connecting to new hub 5 router in Networking and WiFi yesterday Hub 5 flashing green light continuously. If the power button is steady amber, it has a power issue, call Sky for help. Make sure the white cable is plugged firmly into the Hub and at the Virgin Media socket on the wall. I am being asked to "move device closer to the router" despite living in a 1 bedroom house. FTTP New User Install Experience QuickStart, set up and connections. The information below shows current status of this Hub 5. Switched on and off. HUB 4 broken. Thisnis the 2nd issue I've had and nits not even a full 12 mo the yet. And sure enough, the Hub 3 is capable of supporting download speeds up to 1Gb. 9 To make it easier to connect and move around your home, we’ll make your Booster’s WiFi network name and password the same as your Hub. Check the Hub Power Supply. Internet LED. The Passphrases of the SSIDs must match. Turn on the router after completing the above steps and observe if the Power Light continues to flash green. i have looked at the network log doesn't look good . I have checked the service status in my area and it says no issues. Blue flashing light, no amount of resetting or restarting is fixing it. It has it for about 30 minutes and then turns solid white but no devices can connect to it. If you’re using a splitter, make sure that’s firmly connected, too. Red flashing phone light. The virgin media connect app says I have no pod connected. on 09-08-2023 15:21. This indicates that the Virgin Media Hub is powering up and will be ready in 5 minutes. Red flashing LED means no connection to VM network: Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. No downtime reported in our area either. . Had my Internet completely drop. Get a clearer signal Interference can weaken your Hub’s powers, so it’s best to position it away from other electricalDisconnect all unneeded ethernet cables from the rear of the Hub. If its the former you need a technician visit, as either the hub is receiving no signal, or insufficient signal from the network. I have been on the website many times following the reeboot. Regards . Another potential fix for the flashing green light problem is resetting your Virgin Media hub. same for disney etc. Section 2: Virgin Media Hub 4 Lights 2. Options. If that fails: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or. installed the new hub 5 from hub 4 due to package change . Checked all connections. We would like to show you a description here but the site won’t allow us. Click on enter and next. Flashing white light: When the Hub is booting up, it displays a flashing white light. Put your hand on top of the router once it's been powered on a while, it should feel hot - not enough to burn but you can tell its working if it's physically warm. I checked my router and it has a flashing blue light. My phone line is connected to the hub since early November. My Virgin Media App. No issues in area currently. The base light keeps flashing green and no signal on the Internet light. Flashing Red – Updating firmware. g better router features, better WiFi etc (although you could just use your own access points for WiFi alone). It didn't solve the issue. 0 with NETGEAR R8000 Nighthawk X6 but keep VM LAN ports for TV etc in Networking and WiFi yesterday; No internet - Green flashing internet light in Networking and WiFi yesterday; Hub 4 issues in Networking and WiFi Sunday; VM booster stopped working in Networking and WiFi Sunday Red power light on the Virgin Media Hub 3. If the power button is flashing amber your hub is in recovery mode. my vm hub is showing a constant red light instead of the normal white light having tried 3 or 4 times disconnecting the power cable to reset the hub the red light still appears although i have internet connection it worries me that vm say there is no issues the can find when they do a systems check. TV on the go. 1 Kudo ReplyVirgin emailed me about their great new Hub 5 and if I wanted it. Browse. When it’s in modem mode, it’ll be magenta (pink). The WAN light indicates the connection between your Hub and the Virgin Media network. i haven’t pressed the wps, i’ve tried turning it off and on again, i’ve also tried the pinhole reset but nothing has worked. the router has a stable green wifi symbol but the internet symbol underneath is flashing green continuously, the same symbol also flashing on tv box. Here is a handy guide to the light on your Hub 5. Flashing White – Booting/Connecting; Stable White – Connected; Flashing Red -telephone connection issue When you first plug the mesh WiFi Pod into a socket, the light should turn solid for a moment, then slowly pulse as it connects to the WiFi Hub. It will have no bearing on any other problems, you need to look elsewhere. This is ever since Virgin media were doing some exciting, yet unspecified, maintenance work in my area, last Wednesday. The Virgin Media Hub 5 light at the front let's you know what is g. D01 C9W8Although the hub should be activated sometimes it is not. Flashing white light: When the Hub is booting up, it displays a flashing white light. Now, disable both WPS options and click on save. My internet connection went off last night. Hi everyone i upgraded my broadband package from 500mb to 1gb Internet on Thursday, my new hub arrived yesterday wich is a hub 5. Have an orange light showing on hub box and intermittent Internet access. Forgot username?. Try a 30 second pinhole reset of the hub with no ethernet connection. All I get is the flashing white light. The Power light is blinking green and a green WiFi light: If your WiFi isn’t working but the Hub is on, there may be a loose connection in your home. Check the router panel/diagnostics and it’s reporting everything is fine. This light flashes green when the Hub's downloading a software update. on 08-04-2023 10:07. Just got a solid white light and nothing would change, resetting etc. Not any SSID’s being broadcasted. We would like to show you a description here but the site won’t allow us. Note: the red light on the Virgin Media Hub 4 has a different meaning to the one on the Hub 3,. HUB 5 Flashing Blue Light. This is why I suggested the pinhole reset and checking if the hub has access to the network. Hi Prg21, Thank you for your post and welcome to the forums. Every time I reeboot which is roughly once a week, I have green WiFi light, green arrows and red light from then on. Hi - as per title, first noticed 5am this morning (23/02). Red Light. I haven't had internet for 5 days now. In either Mode the red power light is an indication of over heating and most not be ignored. Connect the white cable properly to the Virgin media wall socket. On the other hand, red flashing lights may be a sign of trouble. Joining in In response to. clairelb444. Use a pen to press the reset button, and hold it for 10 seconds. Super hub - Status lights and control buttons. Green flashing light on Hub 3 QuickStart, set up and connections. Mumfordd04. The white power light turns on when the seat is turned on, indicating that the appliance is in use. on 19-01-2023 16:35. Make sure the white cable is plugged firmly into the Hub and at the Virgin Media socket on the wall. With the Hub powered on use a paperclip, or a mobile sim slot tool and perform a pinhole reset by keeping it pressed in for a timed 60 seconds. Hi all, I got up this morning to be greeted with my Hub 4 rebooting, thought that’s fine must be updating. Options. Networking and WiFi. 1. street cabinet or omnibox etc. For the 2nd time in the space of a few days I've got a flashing hub. Booster and. Check your router settings to enable WiFi. The pod light blinked for 10 mins then stopped showing that it is connected and the ethernet works on it. If it's a new setup, and you're absolutely sure you've followed the instructions it's either an issue with the signal on the line or the hub isn't yet activated, for both of these, you'll need to contact support. Hi all, I got my service installed on Tuesday and has been working great. Most problems can be fixed by getting your own router or better still a mesh system router and just using the virgin supplied router as a modem, I have a cheap Tenda nova mesh system plugged into my super hub in modem mode, it fixed the constant. . An HDMI cable that you’ll plug one end of into the Stream box and the other end into your HDTV. Restart the hub. It may also flash green when the Hub is performing a software update. Can flash for a few minutes like this, it is normal. Logging into the advanced settings (IP address in browser) says internet has registration failure. I can't even game without bad lag. A flashing red light on your Virgin Media Super Hub could indicate a problem with your broadband connection or a loose connection in your wall socket. I called the VM helpline and I got an engineer appointment for 4th of September. Try a reset as this. Should this be displayed for any length of time when the hub4 is first Plugged in. If the internet light is off or flashing amber, run a diagnosis. It’s been 4 hours but. Replace virgin media hub 3. Flashing white light – This means the Hub is booting up. Users should wait for at least 5 minutes for the boot-up process to. Options. The white power light will come on and the arrows will be flashing amber or red. This can be with the wifi symbol, the power light or on the Hub 4, it actually means that your router is downloading a software update. When the power light is solid white, it indicates that the hub is on and working correctly. These lights are: Power: This light will be solid white when the router is powered on. When the WPS connection is successful on your Virgin Media router, the light ring will stay solid blue for 20 seconds. Hello. White light on. Options. It might flash or change colour when you first turn the Hub on or after a restart. The WiFi Booster will start copying your Hub’s details. All the white cable is probably screwed in. Users should wait for at least 5 minutes for the boot-up process to. Please try the below : • Turn the power switch off on the back of the Hub. A red light means there is an issue with your connections even though the Hub is on. This morning my internet was working without any issues, but around 11AM it stopped working. The Passphrases of the SSIDs must match. Call equipment activation on 0800 953 9500. Red flashing LED means the hub has lost connection with the VM network. With the Hub Powered on use a paperclip or similar (I use a mobile phone SIM Slot tool) and do a pinhole reset. Options. HUB 5 Flashing Blue Light. intermittent. If the internet light is off or flashing amber, run a diagnosis. April 9, 2023 by Jim Johnson Virgin Media Hub 5 Lights Introduction Welcome to our ultimate guide on the Virgin Media Hub 5 lights. I even checked the cables and it all appears fine. Red light on hub 3. Regards, Daniel. on 07-01-2023 13:02. Area problem yesterday but was notified issues had been resolved this morning. During setup: If the Pod light is blinking quickly, it’s working hard to improve your WiFi. 168. I can't reboot the router, I can't reset the router. The faq says: This means the Hub is on, but your WiFi isn’t. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. . I got a virgin media intelligent WiFi pod sent out to me a week ago and it doesn't seem to make any difference. On our wavelength. Thanks. Hub 5 Flashing Red Light. virgin media tech support has no clue. Contact Virgin Media support. When first powered on, you’ll see the light blink orange or amber as the router starts up. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. The Hub should now operate. Switch the hub back on at the power. Checked with Virgin Media site (and the automated telephone line) both saying there are no issues in the area, but when you connect to the Hub. 0 with NETGEAR R8000 Nighthawk X6 but keep VM LAN ports for TV etc in Networking and WiFi yesterday; No internet - Green flashing internet light in Networking and WiFi yesterday; Hub 4 issues in Networking and WiFi Sunday; VM booster stopped working in Networking and WiFi SundayRed power light on the Virgin Media Hub 3. Flashing red light – It explains there is an issue with the telephone system; check all the connections. Virgin Media Hub 5 Light Status Overview. Just got a solid white light and nothing would change, resetting etc. Phone. Alternatives to Super Hub 2 routers. White light on. Switched On Families. My router has a permanent red light, i have gone through all the steps to clear it but its still there. Adding an Extra Booster. Browse Virgin Media Virgin Media Community. See full list on routerfreak. In Modem Mode the power light should be magenta. It has been like this for months. Make sure the white cable is plugged firmly into the Hub and at the Virgin Media socket on the wall. Vote. It should then pulse slowly as it connects to your Hub. Netflix will stop with the wheel spinning. Switch your first Mesh unit on and make sure it’s fully initialised (leave 5 min) and then put in the Cat6a ethernet cable from its WAN port to the VM hub (any port will do). All Rights ReservedThanks for this. It normally is white, but if there is an issue it will change to red. 2) Turn off the hub and disconnect any Ethernet cables. They switched me over and told me I couldn’t use the old hub, annoyingly. Wait a few minutes for the Hub to clear its settings and reboot. on 19-09-2023 03:59. WiFi pod not working after broadband upgrade. Tudor. I had 5g disabled on the hub but whatever i do the 5g will not renable it - 5368988. Virgin Media; My Virgin Media; Shop;. Red Light. I’ve followed all procedures recommended by VM multiple times. And put access to hub 5. It may be the Pod just needs to be re-activated. The Wi-Fi Symbol Light The topmost light is the universal symbol for Wi-Fi. Hi, My hub 3. Two green lights will flash and then stay solid on the router, as well as the white power light flashing for a while and then staying solid, alongside the two solid green lights. Go to solution. Manage Your Account. I have done all the trouble shooting the VM website recommends and even attempted a hard reset with no luck. We would like to show you a description here but the site won’t allow us. • Switch the hub back on at the power. installed the new hub 5 from hub 4 due to package change .